5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they pictured. What we have found is that almost all security guard businesses are capable of providing the support that property supervisors want, but also often do not because of a lack of ongoing quality management processes.
Safety guard businesses are unlike any vendor that a property manager usually hires. If you hire a painter, then you are able to see whether they are doing their tasks by looking at the walls. But when you hire a security guard business, how often can you see whether the protector company is doing their job which includes running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your guards. In most instances they likely are, but it is important to implement a system of verification and quality management to make sure that problems associated with the lack of doing these tasks don’t start to happen.
In this guide we’ll discuss five (5) easy steps to enhancing your security guard service and attaining what you picture as your perfect keyholding.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they can start working as security guards. If your state is one of those states, make sure that your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being provided by your security company and ask yourself does it look adequate.
It is also the security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another superb method to display whether the protector is a fantastic match for your house is to conduct a brief”interview” to get a sense of the guard and also to describe your expectations. This initial dialogue will tell you a lot on what to expect from that guard and it provides you a chance to request a different guard if you feel that it is essential.
Evaluate Guard Training
Though most security guard businesses have a very thorough orientation that introduces each guard to the business itself, in many circumstances the guard’s orientation to his delegated land isn’t as complete. We call the orientation to the delegated land”Site Specific Training”. Learn What your website specific training looks like:
• Can it happen at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security company double bank?
• How thoroughly are your post requests explained?
Determine the response to every one of the questions and be certain that they fit with what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and also your website specific training to acquire an understanding of what goes on preparing a guard to operate at your premises.
Guard supervision is one of the main factors of very good security guard support. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the protector to learn and better understand their responsibilities. When the guards are not being supervised, they start to feel that their job isn’t important and they start to see themselves as not as a part of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely supervise its guards? Outside the Standard security company field supervisor spot checks, the 2 methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards must make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re in your premises. These tracking systems permit the security guard business to track the log and time the action of these guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of those reports.
Along with Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the security guard company provides a method of earning certain that each guard is safe and alert. Using guards check-in frequently with the security guard business, at least each 30 minutes, guards believe that their security is important and that being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your security as you are not there. During these inspections, be sure that you ask your security guards questions about their responsibilities and duties to make sure that they understand their tasks. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when selecting a security consultant be confident that the consultant isn’t really a security guard business. If that’s the case, your audit is sure to develop problems with your current security guard business.